Below are some frequently asked questions regarding PSsunriae Inc products, orders, shipping, and after-sales service. If you cannot find the information you need, please feel free to contact our customer service team.
- What products do you sell?
PSsunriae Inc primarily offers a variety of automotive accessories and related products, including interior and exterior accessories, storage solutions, maintenance items, and other everyday car supplies.
Please refer to the specific product detail pages for accurate product information.
- Where do you ship to?
Currently, we primarily offer shipping services within the United States.
Shipping restrictions may apply to certain remote areas or special addresses; actual shipping availability depends on the specific order details.
- How soon will my order ship?
Under normal circumstances, we process orders within 1–3 business days after payment is successfully received.
Once processing is complete, we hand the items over to the logistics carrier for delivery.
- Which shipping carriers do you use?
Depending on the product type, shipping address, and specific order circumstances, we may use the following carriers:
USPS
UPS
FedEx
OnTrac
The specific carrier is selected by us based on the order details.
- How long does delivery take?
Standard shipping within the United States typically takes 3–7 business days.
The estimated timeline from order confirmation to final delivery is generally:
Processing time: 1–3 business days
Shipping time: 3–7 business days
Estimated total time: Approximately 4–10 business days
Actual delivery times may vary due to weather, holidays, peak shipping seasons, or carrier operations.
- Can I track my order?
Yes.
Once your order has shipped, we will provide you with a tracking number if tracking information is available.
You can use this tracking number to check your package’s status on the respective carrier’s website.
- Can I cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will do our best to assist you with the cancellation.
If the order has already shipped, direct cancellation may not be possible; however, you may request a return in accordance with our Refund and Returns Policy.
8. What payment methods are accepted?
The currently accepted payment methods are displayed on the checkout page.
All online payments are processed via secure third-party payment service providers.
We do not store full credit card numbers or CVV security codes on our own servers.
- Can I return items?
Yes.
We offer returns or exchanges within 30 days of receipt, provided the items meet the requirements of our return and exchange policy.
To request a return, please contact us within 30 calendar days of receiving your order.
- What if the product I receive is defective?
If the product you receive has a manufacturing defect, is severely damaged, or differs significantly from your order, please contact us as soon as possible.
Please provide your order number along with photos or videos of the issue so we can verify the situation.
Once verified, we may offer an exchange, a refund, a replacement shipment, or another reasonable solution.
- Who covers the return shipping costs?
If the return is due to personal reasons—such as a change of mind, an incorrect selection, or other reasons unrelated to product quality—the customer is generally responsible for the return shipping costs.
If the item has a confirmed quality issue, is the wrong product, or involves another issue caused by us, we will handle the return costs on a case-by-case basis.
- How long does a refund take?
We will inspect the returned item upon receipt.
If the return meets the refund criteria, we will process the refund in accordance with our policy and return the funds to the original payment method.
The actual time it takes for the funds to appear in your account may depend on the processing times of your bank, credit card company, or third-party payment provider.
- What if my package shows as “Delivered” but I haven’t received it?
Please first check the following:
Is the delivery address correct?
Check your doorstep, garage, mailbox, or other safe drop-off areas;
Check with the apartment front desk, property management, or package storage area;
Check if a family member or neighbor signed for it on your behalf.
If you still cannot locate the package, please contact the shipping carrier to inquire.
If the issue remains unresolved, please contact us, and we will do our best to assist you.
- Can I change the delivery address? If your order has not yet shipped, please contact us as soon as possible, and we will do our best to assist with any changes.
Once an order has entered the shipping process, we cannot guarantee that the delivery address can be modified.
Therefore, please verify that your name, address, city, state, and ZIP code are accurate before submitting your order.