PSsunriae Inc provides product delivery services to customers within the United States. We are committed to delivering your orders to the designated address in a timely and secure manner.
- Delivery Coverage
Currently, we primarily support delivery within the United States.
We do not currently offer international shipping outside the United States. Delivery restrictions may apply to certain remote areas, special addresses, or locations that are inaccessible for delivery.
- Order Processing Time
Under normal circumstances, orders are processed and handed over to the carrier within 1–3 business days after successful payment.
Order processing time does not include weekends or U.S. federal holidays.
Processing times may be extended during promotional events, holidays, or periods of high order volume.
- Delivery Methods and Carriers
We select the appropriate shipping carrier based on the type of items ordered, the delivery address, and shipping conditions.
Major carriers we currently use include:
USPS
UPS
FedEx
OnTrac
The specific carrier is determined by us based on the details of the order. Once the order has shipped, we will generally provide you with tracking information.
- Estimated Delivery Time
Standard delivery within the United States typically takes 3–7 business days.
Therefore, the estimated timeline from order confirmation to final delivery is:
Order processing time: 1–3 business days
Shipping time: 3–7 business days
Total estimated time: Approximately 4–10 business days
Please note that the times listed above are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather, holidays, peak shipping seasons, carrier operations, address issues, or other uncontrollable factors.
- Order Tracking
Once the order has shipped, if the carrier provides tracking information, we will share it with you via the contact details associated with your order.
You can use the tracking number to check your package’s status on the carrier’s official website.
If tracking information does not update immediately after shipment, please allow some time for updates. There may be a delay in the carrier scanning and updating tracking details.
6. Shipping Address
Please ensure that the shipping address you provide when placing your order is accurate and complete.
If a package is returned, delayed, or incurs additional shipping costs due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for any associated costs.
If you need to change the shipping address after the order has been dispatched, please contact us as soon as possible. However, please note that once the order is in transit, we cannot guarantee that the address can be modified.
- Shipping Delays
While we make every effort to ensure orders are shipped promptly, the actual transportation process is handled by third-party carriers.
We cannot guarantee a specific delivery date in the event of delays caused by severe weather, natural disasters, holidays, peak shipping seasons, route adjustments, carrier delays, or other uncontrollable factors.
If you have not received your package well beyond the estimated delivery time, please contact our customer service team, and we will assist you in checking the order status.
- Lost or Damaged Packages
If the package you receive shows signs of significant damage, we recommend inspecting it upon receipt and contacting us immediately.
If tracking information indicates the package has been delivered but you have not received it, please first check your shipping address, doorstep, mailbox, property management office, or other secure drop-off locations, and contact the local carrier to inquire.
If the issue remains unresolved, please contact us:
Customer Service Email: support@pssunriae.shop
Phone Number: (840) 277-3197
We will assist you in resolving the matter based on the specific circumstances.