PSsunriae Inc is committed to providing customers with high-quality automotive products and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receipt, subject to the conditions of this policy.
- 30-Day Return/Exchange Period
Customers should contact us to submit a return or exchange request within 30 business days of receiving the item.
We may be unable to accept return or exchange requests made after the 30-day period, unless the product has quality issues or applicable laws dictate otherwise.
- Return Conditions
Items submitted for return generally must meet the following conditions:
The request is made within the 30-day return/exchange period;
The item has not been misused, installed incorrectly, modified, or damaged;
The item remains in its original condition as much as possible;
The item includes its original packaging, accessories, manuals, and other accompanying items (if applicable);
The item shows no damage, wear, or missing parts caused by customer misuse.
For automotive products, please verify compatibility with your vehicle’s make, model, year, and configuration before purchasing.
We may be unable to accept returns if the item is damaged due to incorrect selection, improper installation, or misuse by the customer.
- Defective or Incorrect Items
Please contact us promptly if you receive a product with manufacturing defects, severe damage incurred during shipping, or an item that significantly differs from what you ordered.
Upon verification, we may offer the following depending on the specific situation:
Free product replacement;
A refund;
Reshipment of missing or incorrect items;
Other reasonable solutions.
In cases where product quality issues or incorrect shipments are confirmed, we will cover reasonable return shipping or reshipment costs, depending on the circumstances.
To help us process the issue quickly, please provide your order number and photos or videos showing the problem.
- Exchanges
If you wish to exchange an item, please contact us within 30 days of receipt.
Exchanges are subject to the return/exchange conditions outlined in this policy and depend on product availability. If the item requested for exchange is out of stock, we may offer a refund or another reasonable solution.
- Returns for Non-Quality Reasons
If you request a return due to personal reasons—such as a change of mind, an incorrect purchase, a wrong size selection, or an incorrect vehicle compatibility choice—you may be responsible for the return shipping costs.
Returned items must be in good condition and meet the return criteria outlined in this policy.
If, upon inspection, the returned item shows signs of use, damage, missing accessories, or fails to meet return criteria, we may adjust the refund amount or refuse the return based on the specific circumstances.
- How to Request a Return
To request a return or exchange, please contact us.
Please include the following in your email:
Order number;
Purchaser’s name;
Reason for return or exchange;
Photos or videos of the item (if applicable).
Once customer service confirms your request, we will provide further instructions on the return process.
Please do not ship the item back until you have received return instructions.
- Refund Method
We will process the refund based on the situation after receiving and inspecting the returned item.
If the return meets the refund criteria, the refund will typically be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may depend on the processing times of your bank, credit card company, or third-party payment provider.
We have no control over the specific processing times of third-party financial institutions.
- Refund Amount
For eligible returns, we will refund the cost of the items that meet the refund criteria, based on the specific order details.
Whether the original shipping fee is refunded depends on the reason for the return and applicable laws.
If the return is due to personal reasons, we generally do not cover the original shipping costs or the costs associated with returning the item.
If the return is due to a product defect, receipt of the wrong item, or other issues caused by us, we will handle the shipping costs on a case-by-case basis.
- Shipping Risks for Returns
The customer is responsible for safely shipping back the eligible return items.
We recommend using a shipping service that offers tracking and retaining proof of shipment. The return package remains at your risk until we receive the returned item.
- Items Ineligible for Return
Unless otherwise required by applicable law, items may not be eligible for return under the following circumstances:
The return period of 30 days has expired;
Damage caused by improper use;
Damage caused by incorrect installation;
The item has been modified or disassembled;
The item is missing essential accessories;
The item shows obvious signs of man-made damage or abnormal wear and tear;
The item cannot be verified as originating from an order placed with our company.
If a product has a manufacturing defect or if applicable law grants consumers other rights, this policy does not exclude those statutory rights.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will do our best to assist with the cancellation.
If the order has already entered the processing or shipping stage, cancellation may not be possible; in this case, you may apply for a return in accordance with this return policy.
- Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact us:
Address:
10655 LEMON AVE APT 3907, RANCHO CUCAMONGA, CA 91737
Customer Service Email:
support@pssunriae.shop
nathan@pssunriae.shop
Phone Number:
(840) 277-3197
We appreciate your support and will strive to provide you with timely and reasonable after-sales service.